Many Australians – and tax agents – are being affected by the Australian Tax Office’s upgrade of its computer system, called the Change Program.
The National Tax & Accountants’ Association (NTAA) claims the upgrade has been plagued with problems, directly affecting the lives and livelihoods of tax agents and their clients. Issues have included delays in processing tax returns, refund cheques sent out dated 2 to 3 weeks previously, Notices of Assessments distributed with incorrect dates or without refund cheques, and the delivery of partial Notices of Assessments.
Hundreds of thousands of income tax returns have been affected and many of these tax returns are still locked in the system.
The NTAA is working with the Australian Tax Office to alleviate the strain on the system. Last week the NTAA asked the Assistant Commissioner of the tax office to provide extensions of time to lodge returns. A formal response to the request is still being awaited.
If you have been affected by the computer system upgrade and have any questions or concerns, contact Davenports. We can keep you up to date on the latest developments and, hopefully, soon provide good news on the implementation of the upgrade and clearance of the backlog.